Working at Macy's hasn't been too bad, I've actually enjoyed it thus far. Well, until Thursday. There is an even newer hire named Heidi, who previously worked at Maurice's (right next to Macy's) and is pretty much the absolute opposite of me. She is very bubbly, talkative, and in a way, insincere. She calls customers and co-workers alike, 'honey', 'darling', 'sweetie', 'love', etc. It just seems fake to me. Anyways, she is a great salesperson though, but is a bit over-aggressive. She runs around to every customer asking pointedly 'what are we looking for?' and all those things that always bother me as a customer. I just can't do that, try as I might. I am friendly and will ask customers if they need help, but I won't push them. So that is the setup of this drama: Heidi flits around and aggressively engages all the customers; I am a human.
So on Thursday we were working together along with the team lead, Bridget. Bridget has been with Macy's for 3 years, the last 2 at our store. She has been in our department for a few months, but obviously has seniority. I had had met my sales goal early on, so I was straightening the clearance racks. Bridget had mentioned she was at like, 50% before she went to lunch, so I said I'd ring for her so she could hopefully meet her goal before she went home around 6. So she went to lunch, and I went back to organizing. Awhile later I looked up and saw Heidi ringing up a customer on one side, with other customers waiting on the other. So I went over there and Heidi mentioned some clothes had been put aside for these people, here's where they were. I rang the sale for Bridget and went back to the clearance racks.
A few minutes later, Heidi came over and asked if I remembered how much that last sale I rang was. I told her it was about $100. She said it didn't look like it had shown up on her stats and I told her that's because I rang for Bridget, because I knew she was under her goal and I was over mine, etc. Heidi told me that that past sale was her sale and it's not ok that I didn't ring it for her. I told her that I didn't know that and all I was trying to do was help out Bridget, because we are supposed to be a team (we don't want one person looking really good, while everyone else looks bad--we should all be around the same level). I will admit I got a bit defensive, but it's because Heidi was basically yelling at me for not ringing up her sale.
It doesn't stop there because she then decided to talk to the manager on duty, Dacia about it. I guess she thought I was did that intentionally (false), and kind of tattled on me. Then Dacia called me over and I just explained how I honestly was just trying to help out Bridget, because I know we're supposed to be a team. I was never trying to be malicious or anything, it was a honest mistake. Well then Dacia talked to Bridget and then Bridget & Heidi went into the stock room to talk about it. While this happened, I decided to fold jeans. The girls came back and Bridget later told me they kind of worked things out, but Heidi seems to think she is like our savior for the department, because that is kind of what she was told in the interview.
The next day it wasn't any worse, but I did talk to my manager, Jacob about it because it really upset me that Heidi yelled at me and tattled on me, etc. I am trying my best to be nice to everyone and help customers, meet my sales goal and help tidy up. And I just feel like I'm living with a bunch of girls again because this was overly dramatic. But Jacob is awesome and has talked to Heidi about how she needs to tone it down because the rest of the girls in the department are not like her, and we all need to do an equal share in the work. Duh, right? I feel like I have to compete with Heidi to get my sales goal.
Ok, this was a lot but it's been so frustrating. Zak has been so patient with me, listening to the drama. I just hate that I was kind of in the middle of this, when it wasn't even intentional! Hopefully Jacob will talk to her and help smooth things over. I'm trying my best to be friendly with Heidi, and everyone else. Well, at least the other girls are on 'my' side, and agree with me on this silly situation.
It's nice to not have to work for two days.
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